Wipro Production Specialist L1 Jobs 2026 | Financial Planning & Analysis Hiring in Bengaluru

Job Description

Wipro Production Specialist L1 Jobs 2026 | Financial Planning & Analysis Hiring in Bengaluru Company Name • Wipro Location • Bengaluru, Karnataka, India Posting Date • 21 June 2026 Experience Required • 1–3 Years Job Type • Full Time Work Mode • Onsite Education Required • Bachelor's Degree in Finance, Commerce, Business Administration, Information Technology, Computer Science, or a related field Required Skills • Financial Planning & Analysis • Customer Support • Technical Troubleshooting • SLA Management • Incident Management • Documentation • Communication Skills • Problem Solving • Client Handling • Process Compliance About Company • Wipro is a global technology services and consulting company that helps businesses accelerate digital transformation through consulting, engineering, cloud, analytics, and business operations solutions. Job Description • Wipro is hiring Production Specialist L1 professionals to provide technical and operational support while ensuring adherence to defined service level agreements. • The role focuses on resolving client issues, managing support requests, maintaining documentation, and delivering high-quality customer service. • Candidates will work closely with customers and internal teams to support business operations and improve process efficiency. Roles and Responsibilities • Handle customer queries received through phone calls, emails, and support systems. • Record, track, and document support requests and troubleshooting activities. • Resolve client issues following established support processes and procedures. • Utilize internal knowledge bases and resources for effective issue resolution. • Analyze recurring issues and identify trends for continuous improvement. • Escalate unresolved or critical issues to appropriate teams when required. • Assist customers with product navigation and feature-related queries. • Maintain accurate support records using designated tracking tools. • Conduct customer follow-ups to ensure successful issue resolution. • Participate in product training and knowledge enhancement programs. • Ensure compliance with service agreements and operational guidelines. • Support process quality, productivity, and customer satisfaction goals. Eligibility Criteria • Bachelor's degree in a relevant discipline. • 1–3 years of relevant experience. • Strong communication and customer service skills. • Good analytical and troubleshooting abilities. • Ability to work in process-driven environments. Preferred Skills • Experience in technical support or service desk operations. • Knowledge of incident management and ticketing tools. • Understanding of SLA-based support environments. • Documentation and reporting skills. • Trend analysis and process improvement capabilities. • Ability to work effectively in team environments. Why Join Wipro? • Opportunity to work with a leading global technology company. • Exposure to enterprise-scale client support operations. • Access to continuous learning and career development programs. • Collaborative and inclusive work environment. • Opportunity to build expertise in customer support and operations management. Additional Information • Job Role: Production Specialist L1 • Location: Bengaluru, Karnataka, India • Employment Type: Full Time • Experience Required: 1–3 Years • Mandatory Skill: Financial Planning & Analysis • Industry: Information Technology & Consulting • Work Mode: Onsite