Infosys BPM – Service Desk Role (Walk-In Drive)

Job Description

Infosys BPM – Service Desk Role (Walk-In Drive) Location Pune, Maharashtra, India Role Overview Infosys BPM is hiring candidates for Service Desk positions through a walk-in drive. This role focuses on providing technical support, resolving user issues, and ensuring smooth IT operations. It is a great opportunity for candidates who want to build a career in IT support and customer service within a global organization. Walk-In Details - Interview Location: Pune - Job Location: Pune - Walk-in Date: 5 May 2026 - Time: 10:00 AM to 1:00 PM Work Setup - Work Mode: Work from Office - Shift: 24x7 rotational shifts (including night shifts) Experience Required - 1 to 4 years of total experience - At least 1–3 years of experience in L1/L2 support roles Key Responsibilities: - Provide technical support to end users for software and system-related issues - Handle queries related to Microsoft tools and enterprise applications - Troubleshoot network-related issues such as VPN connectivity and basic networking protocols - Manage and resolve tickets using IT service management tools - Ensure timely resolution of issues while maintaining service quality - Communicate effectively with users and internal teams Required Skills - Knowledge of Microsoft tools such as Outlook, Windows, Teams, OneDrive - Understanding of Active Directory and application support processes - Experience with ticketing tools like ServiceNow - Basic networking knowledge including VPN, TCP/IP, and OSI concepts - Strong verbal and written communication skills in English - Ability to work in rotational shifts Eligibility Criteria - Graduate in any discipline (full-time degree required) - No pending backlogs - Must have valid degree certificate Preferred Skills - Basic knowledge or experience in Service Desk operations - Familiarity with IT support environments Documents to Carry - Updated resume (printed copy) - Any two valid government-issued ID proofs (Aadhar, PAN, or Voter ID) Important Notes - Electronic devices such as laptops and cameras are not allowed inside the premises - Carrying valid ID proof is mandatory for entry How to Attend: - Complete your application/registration in advance - Carry your application details or confirmation - Visit the Pune office on the specified date and time Why Join Infosys BPM: - Opportunity to work with a globally recognized brand - Access to structured training and upskilling programs - Career growth opportunities in IT support and customer success roles - Inclusive and collaborative work environment Work Culture: Infosys BPM promotes a professional environment focused on learning, teamwork, and career development. Employees are encouraged to grow their technical and communication skills while contributing to customer satisfaction.