Support Engineer 1 | Oracle Hiring Freshers

Support Engineer 1 | Oracle Hiring Freshers

Oracle • Bengaluru, Karnataka

Support Engineer 1 | Oracle Hiring Freshers Company Name • Oracle Job Role • Support Engineer 1 Location • Bengaluru, Karnataka Experience Required • 0–2+ Years Job Type • Full Time Education Required • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline Required Skills • Technical Support • Customer Support • Troubleshooting • Incident Management • Service Request Management • Oracle Products (Basic Knowledge) • Technical Documentation • Knowledge Base Creation • AI-Assisted Troubleshooting Tools • Problem Solving • Communication Skills • Analytical Thinking • Team Collaboration • English Communication About Company • Oracle is one of the world's leading cloud technology companies, providing integrated cloud applications, database technologies, AI-powered solutions, and enterprise infrastructure that help organizations innovate and transform their businesses globally. Job Description • Oracle is hiring Support Engineer 1 professionals to provide technical support for Oracle products. You will interact directly with customers, troubleshoot product issues, document solutions, collaborate with engineering teams, and contribute to improving support processes while gaining hands-on experience with Oracle technologies and AI-assisted support tools. Roles and Responsibilities • Serve as the primary point of contact for customer technical inquiries via phone and electronic channels. • Troubleshoot and resolve technical issues related to Oracle products. • Research, recreate, and test reported product issues to identify solutions. • Escalate complex technical issues to senior technical teams when required. • Follow up with customers to ensure complete issue resolution. • Document service requests, troubleshooting steps, and resolutions. • Create and maintain troubleshooting guides and Knowledge Base articles. • Assist internal teams in resolving customer technical issues. • Utilize AI-powered tools to identify root causes of common problems. • Recommend improvements to support processes and workflows. • Monitor assigned support cases and ensure timely resolution. • Collaborate effectively with team members to achieve support objectives. Eligibility Criteria • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. • 0–2+ years of experience in technical support or a related role. • Good analytical and troubleshooting skills. • Strong written and verbal communication skills in English. • Ability to learn Oracle products and cloud technologies quickly. • Customer-focused attitude with strong problem-solving abilities. Why Join Oracle? • Opportunity to work with one of the world's leading cloud and AI companies. • Gain hands-on experience supporting enterprise Oracle technologies. • Learn AI-assisted troubleshooting and modern support practices. • Continuous learning, mentoring, and career growth opportunities. • Competitive employee benefits and wellness programs. • Collaborative and inclusive work environment. • Opportunity to contribute to products used by millions of customers worldwide. Additional Information • Job Role: Support Engineer 1 • Employment Type: Full Time • Location: Bengaluru, Karnataka • Experience: 0–2+ Years • Career Level: IC1 • Security Clearance: Not Required • Visa Sponsorship: Not Available • Language Requirement: English (Read, Write, Speak)