Support Engineer 1 | Oracle Hiring Freshers

Support Engineer 1 | Oracle Hiring Freshers

Oracle • Bengaluru, Karnataka

Support Engineer 1 | Oracle Hiring Freshers Company Name • Oracle Job Role • Support Engineer 1 Location • Bengaluru, Karnataka Experience Required • 0–2+ Years Job Type • Full Time Education Required • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline Required Skills • Technical Troubleshooting • Customer Support • Problem Solving • Oracle Products (Basic Understanding) • Technical Documentation • Knowledge Base Creation • Service Request Management • AI-Assisted Troubleshooting Tools • Communication Skills • Analytical Thinking • Team Collaboration • English (Read, Write, Speak) About Company • Oracle is a global leader in cloud computing, enterprise software, databases, AI, and infrastructure solutions. Oracle helps organizations across industries build secure, scalable, and intelligent applications that power business innovation worldwide. Job Description • Oracle is hiring Support Engineer 1 professionals to provide technical support for Oracle products. You will act as the primary point of contact for customers, troubleshoot technical issues, document resolutions, collaborate with engineering teams, and contribute to improving support processes while gaining expertise in Oracle technologies. Roles and Responsibilities • Serve as the primary point of contact for customer technical inquiries via phone and electronic channels. • Troubleshoot and resolve basic technical issues related to Oracle products. • Research, recreate, and test reported product issues. • Escalate complex technical issues to senior engineering teams when required. • Follow up with customers to ensure successful issue resolution. • Document service requests, troubleshooting steps, and resolutions. • Create and maintain troubleshooting guides and Knowledge Base articles. • Collaborate with internal teams to resolve customer issues. • Utilize AI-powered tools and automation to identify root causes of common issues. • Suggest improvements to support processes, workflows, and documentation. • Monitor personal support metrics and ensure timely case resolution. • Assist with technical and non-technical communication when required. Eligibility Criteria • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. • 0–2+ years of technical support or related experience. • Strong analytical and troubleshooting abilities. • Good communication and customer interaction skills. • Ability to learn Oracle technologies quickly. • Willingness to work collaboratively in a customer support environment. Why Join Oracle? • Opportunity to work with one of the world's leading cloud and AI technology companies. • Gain hands-on experience supporting enterprise-scale Oracle products. • Exposure to AI-assisted support and modern automation tools. • Continuous learning, mentoring, and career development opportunities. • Competitive employee benefits and wellness programs. • Inclusive and collaborative work environment. • Opportunity to contribute to products used by organizations worldwide. Additional Information • Job Role: Support Engineer 1 • Employment Type: Full Time • Location: Bengaluru, Karnataka • Experience: 0–2+ Years • Career Level: IC1 • Security Clearance: Not Required • Visa Sponsorship: Not Available • Language Requirement: English (Read, Write, Speak)